A GOOD TRIP STARTS WITH THE RIGHT INFORMATION
Offer your guests personalized guidance to discover the best of the Riviera Maya, while generating additional income for your establishment, without operational burden.
Travel Consulting Agency
Travel consultants in the Riviera Maya, we work closely with hotels to offer premium excursion services directly from your hotel.
We accompany travelers before and during their stay in the Mexican Caribbean to ensure they travel informed, safe, and satisfied. We provide key information and personalized advice. We help them choose and plan the excursions and experiences that best suit their trip.
60% OF TOURISTS ARRIVE AT THEIR DESTINATION WITHOUT PROPER INFORMATION
WHAT MANY GUESTS EXPERIENCE:
They fall into scams from the moment they arrive, especially at the airport and with transportation.
They arrive without knowing basic local rules, which can lead to fines, legal issues, or risky situations.
They miss iconic places and must-see experiences due to lack of information.
There are too many tour and activity options, which creates confusion; they don’t know what to choose and realize too late what they should have booked in advance.
The best tours have limited availability and already fully booked by the time they hear about them.
They waste valuable vacation time trying to figure out what to do once they arrive.
They end up buying cheap street tours with no transportation, no insurance, poor organization, low-quality services, or sometimes tours that don’t even exist.
ALL OF THIS CAN BE AVOIDED
Most of these problems are avoidable. They don't depend on fate or luck. They depend on having the right information at the right time.
For a guest, it's very difficult to know which companies are actually regulated, insured, and compliant with the law. In this process, both the traveler and the hotel can be negatively impacted when the experience doesn't meet expectations.
A single conversation at the destination allows for better guidance for the guest, helps avoid common mistakes, and empowers them to make better decisions during their stay.
In just a few minutes, a well-informed guest can completely transform their vacation experience, making the most of it and avoiding unnecessary problems.
WHAT TRAVELERS REALLY WANT
Enjoy their vacation
Arrive prepared, without stress or improvisation, and make the most of each day without wasting time on avoidable mistakes.
Personalized attention
Receive recommendations tailored to their trip, their pace, their interests, and their budget.
Safety and peace of mind
Know what to do and what to avoid, recognize risky situations, and make confident decisions from day one.
Clear and simple information
Have the right information, explained in a straightforward way, without spending hours searching online or comparing unreliable options.
WHAT IS GOODXPERIENCE?
GoodXperience is building a new generation of certified local travel advisors, specialized in:
✅ Tours and experiences
✅ Must-see places
✅ Safety advice
✅ Common mistakes travelers should avoid
Our mission is simple: to help travelers start their vacation with the right information, so they can make better decisions at the right time.
Because the best promotion for Mexico is happy travelers who recommend it to the people they care about.
Jonathan López
At GoodXperience, we have a very clear vision: the experience shouldn't begin on the street or be improvised. It should be well-planned from the very start of the stay, or even better, before the trip.
GoodXperience was born from real-world experience. Jonathan López, founder and CEO, has over 20 years of experience in the tourism sector and more than 10 years collaborating with Destination Management Companies (DMCs) in markets such as South America, the United States, Canada, and Spain.
He has worked with leading brands such as Air Canada, Sunwing, WestJet, JetBlue, American Airlines, Expedia, BestDay, Falabella, and Despegar.
This experience has allowed him to understand how travelers arrive at their destination and where the value of the service is lost.
That's why, at GoodXperience, we support travelers before and during their stay, providing essential information and recommendations so they can make the most of their time and avoid scams.
HOW DOES THE GOODXPERIENCE SOLUTION WORK?
Discreet Presence in Your Hotel
We propose setting up a small reception area within your hotel, either on a one-off or recurring basis, depending on what best suits your establishment. All we need is a table, two chairs, and, if possible, a small display stand or stand. We don't use flashy brochures or aggressive materials. Our presence is elegant, understated, and minimalist, in keeping with the hotel's image and standard. We provide attentive and personalized service to guests, equipped only with a tablet and our computers.
Personalized guidance
We accompany guests directly throughout their stay, providing individual guidance to help them discover the region and choose quality experiences tailored to their preferences, pace, and expectations.
Clear and reliable information
We share comprehensive information about the region's most iconic landmarks and must-see activities, explained simply and transparently.
Catalog of experiences
We offer a catalog of over 100 excursions and experiences, from organized tours to private and tailor-made experiences, helping guests to choose and book with complete peace of mind.
Safety advice
We provide practical recommendations to avoid scams, risky situations, and common mistakes when visiting.
🎁 As a welcome gesture, we also offer guests a complimentary tour in Playa Del Carmen
In one single conversation, travelers get:
Key information that is usually learned too late.
Practical advice to avoid the 5 most common mistakes at the destination.
12 basic rules for safety and proper behavior in Mexico.
Local recommendations tailored to their type of trip.
Clear guidance to avoid wasting time and money during their vacation.
Help choosing quality experiences.
Peace of mind from day one.
A small step during your stay that completely changes the experience at your destination.
OUR COMMITMENT
SAFETY AND QUALITY
Safety and quality are non-negotiable.
Authorized operators
Valid insurance and permits
Tours approved by hotels and local authorities
Carefully selected providers
Every recommendation is designed to protect the traveler and ensure a reliable, high-quality experience..
20 years
of experience in tourism
73 000+
happy travelers
109+
tours and experiences
94%
tours and experiences
20 años
de experiencia en el turismo
73 000+
Clientes felizes
109+
Tours y Xperiencias
94%
de satisfacción
WHAT DO OUR CLIENTS SAY?
Google Reviews
An incredible experience from start to finish. I booked the Xplor adventure with Maurine and Jonathan, and everything was perfect. From the very first contact, they were extremely kind, attentive, and professional. They helped me with every detail of the tour, including schedules and transportation, and stayed in touch the entire time to make sure everything went smoothly. Thanks to them, I was able to enjoy the park without any worries, everything was very well organized, with that personal touch that truly makes the difference. You can tell they genuinely love what they do and know the area extremely well. I 100% recommend their tours if you want to enjoy authentic, safe, and fun experiences in Mexico.
An incredible experience! Very attentive service, always taking care of every detail, punctual, and I was treated wonderfully. Highly recommended, and I will definitely choose them again on my next visit.
It was an unforgettable experience! the organization was top-notch. The team is super organized, takes you to the best spots, and coordinates the timing perfectly. We felt like we did it all, had so much fun, and experienced the best things in Quintana Roo. Thank you so much! We will be back soon again!
A personalized and truly authentic experience! I absolutely loved discovering Good Xperience. They offer a free 30-minute video call, with no obligation to buy anything, just to get to know you and understand what kind of adventure you really want to live during your stay in the Quintana Roo. From this friendly and personalized chat, they recommend the best excursions perfectly suited to your profile, budget, and desires. And the best part? At the end of the call, they already offer you a free excursion! 🎁 After that, it’s totally up to you if you want to book more experiences with them. The team is professional, kind, and genuinely passionate. It’s rare to find people so honest and dedicated. Honestly, Good Experience truly lives up to its name a really good experience, human and tailor-made ❤️
We had a great experience. They provided information that no one else could give us, and we truly believe this is the best way to approach a trip when arriving in the Riviera Maya. Warm, human service, trust, and a genuine willingness to make sure everything went perfectly. Thank you!
It was a great experience visiting Xcaret with GoodXperience. It exceeded our expectations, and their attention throughout the entire experience was outstanding.
THE SAD REALITY OF A TOURISM MODEL THAT IS BEING LOST
Over the years, we have observed a very clear trend in the tourism industry: there are more sales, but less service.
As large wholesale agencies continue to grow, pre-trip and personalized service decreases.
There are more intermediaries, less information, less guidance, and more mistakes in travelers’ decision-making.
At GoodXperience, we bring back the traditional values of customer service, combined with modern technology and digital tools.
A human, close, and efficient service, adapted to the way people travel today.
BENEFITS FOR THE HOTEL
Offer your guests a better destination experience and generate additional revenue.
For the hotel, GoodXperience is a strategic destination partner.
✅Additional revenue at no cost.
✅Premium service for your guests, without operational burden.
✅Up to 10% commission on excursions.
✅A direct and professional point of contact for your guests with better information.
✅More relaxed and satisfied guests.
✅Greater control and consistency over your guests' experiences outside the hotel.
HOW TO COLLABORATE WITH GOODXPERIENCE
Step 1 – Let's schedule an in-person appointment at your hotel or a video call
The first step is getting to know each other. We'll schedule an initial meeting to present our service, answer any questions, and confirm if this partnership is a good fit for your hotel.
Step 2 – We define the collaboration format
Together, we'll agree on the days, times, and space within the hotel to meet with guests (a table, two chairs, and Wi-Fi). Our approach is discreet, elegant, and aligned with your hotel's image.
Step 3 – We meet with your guests at the hotel
During the agreed-upon hours, we directly meet with interested guests, advising them and helping them choose and book quality excursions and experiences in Cancun, Tulum, and the Riviera Maya.
Step 4 – You receive your monthly commissions
When guests book tours or excursions with GoodXperience, the hotel receives up to a 10% commission. Commissions are calculated clearly and transparently and are paid once a month, with no additional management required from the hotel.
Let’s schedule a video call
A 10 min video call to get to know each other, answer your questions, and see if this collaboration is a good fit.
JOIN THE GOODXPERIENCE PARTNER PROGRAM
An additional service for your clients.
New revenue opportunities for your hotel.
A simple, transparent collaboration model with no operational workload.
Everything you need to enjoy Cancun & Riviera Maya without wasting time or making the wrong choices.
Sign up to receive your personalized link
and schedule consultation appointments for your guests..
A GOOD TRIP STARTS WITH GOOD INFORMATION
©GoodXperience_2026
Video llamada de 10 min para conocernos